PCPrompt Privacy Policy
How PCPrompt Collects, Uses, and Protects Your Personal Data (Privacy Policy)
At PCPrompt, your privacy is as important to us as the security of your recovered data. This Privacy Policy explains how PCPrompt Data Recovery, operating from 39/6645 B2, Padmakshi Bldg, Perumanoor, Kochi, Kerala – 682015, collects, processes, stores, and protects personal information when you visit our website at data recovery kochi or use any of our data recovery services in Kerala. We are committed to handling all personal information in compliance with applicable data protection laws and with the same level of care we apply to every client engagement. Please read this policy carefully to understand your rights and our responsibilities.
Information we collect falls into two categories: information you provide to us directly, and information collected automatically when you visit our website. When you fill out our contact form, submit a service request, or communicate with us by phone, email, or WhatsApp, we collect your name, phone number, email address, and details about your data recovery issue. This information is used solely for the purpose of diagnosing your problem, providing a recovery quote, and completing the recovery service. We do not collect payment card data directly; any payment transactions are processed through secure third-party payment systems. Learn more about our service process on our contact page.
Automatically collected information includes standard website log data such as your IP address, browser type, device type, pages visited, and time spent on the site. This data is collected through cookies and analytics tools to help us understand how visitors use our website and to improve user experience. We use Google Analytics to analyze traffic patterns, and we may use a cookie from Gravatar if you leave a comment on our blog. Cookies from analytics tools do not identify you personally, they collect aggregated, anonymized data. You can control cookie settings through your browser preferences. For more information on how Google Analytics handles data, visit the Google Privacy Policy.
How we use your information is limited to legitimate purposes directly related to providing our data recovery services in Kochi. We use your contact details to respond to service enquiries, provide diagnosis results and recovery quotes, and communicate recovery progress. We use website analytics data to improve the structure and content of our website. We do not use your personal data for unsolicited marketing, and we do not sell, share, or transfer your personal data to third parties for commercial purposes. Any communication you receive from PCPrompt is directly related to your service enquiry or a recovery job in progress.
Data security and confidentiality are central to PCPrompt’s operational philosophy. Every client engagement, whether for HDD recovery, SSD recovery, RAID recovery, or USB drive recovery, is covered by a strict non-disclosure agreement (NDA). Your storage device and its contents are accessed only to the extent necessary for the recovery process. Recovered data is never copied, retained, or transferred beyond what is needed to deliver the recovery outcome to you. Our physical lab in Kochi is a restricted-access environment, and all data handling follows documented security procedures. According to the Information Commissioner’s Office (ICO), data minimisation and purpose limitation are fundamental principles of responsible data handling, principles PCPrompt applies at every stage.
Your data as stored on your device is treated with the strictest confidentiality. When you submit a storage device to PCPrompt for recovery, you are entrusting us with files that may include personal documents, business records, financial information, photographs, or sensitive communications. We do not access, read, or copy your data beyond what is technically necessary for the recovery process. We do not retain any copies of your recovered files after delivery is confirmed. All temporary data created during the recovery process, disk images, working copies, recovery logs, is securely deleted once the job is closed. This policy applies to all recovery cases, regardless of client type or job complexity.
Cookies and tracking technologies used on pcprompt.in are limited in scope. We use session cookies to manage form submissions and ensure the contact form functions correctly. We use analytics cookies (Google Analytics) to understand aggregate traffic patterns. We do not use advertising cookies, retargeting pixels, or third-party tracking technologies beyond standard analytics. When you submit a comment on our blog articles, such as those in our News & Insights section, your name, email, and IP address are collected for spam prevention purposes. Comment metadata may be retained indefinitely for moderation purposes. Your public profile picture (via Gravatar) may be displayed alongside your comment if you use that service.
Data retention at PCPrompt follows a minimal retention policy. Contact form submissions and service enquiry records are retained for the duration of the client relationship and for a reasonable period afterward to address any follow-up enquiries. Recovery job records, including device intake details, diagnosis notes, and outcome logs, are retained for business continuity and quality assurance purposes. Personal data is not retained beyond the period necessary for these legitimate purposes. If you wish to request deletion of your personal data from our records, please contact us directly at info@pcprompt.in or call +91 9995438806 and we will process your request within a reasonable timeframe.
Your rights regarding your personal data include the right to access the information we hold about you, the right to request correction of inaccurate data, and the right to request deletion of your personal data subject to legal retention obligations. If you have submitted a service enquiry or recovery job, you can request a full record of the personal information associated with your case. You also have the right to withdraw consent for any data processing based on consent (such as newsletter subscriptions) at any time. To exercise any of these rights, contact us at info@pcprompt.in or visit our contact page to submit your request directly.
Third-party services and embedded content on pcprompt.in may operate under their own privacy policies. Where we embed YouTube videos, such as client testimonial videos published on our homepage, YouTube’s own privacy and cookie policies apply to that embedded content. Where we link to external sources in our case studies or blog articles, those external websites are governed by their own privacy policies and PCPrompt accepts no responsibility for their data practices. We recommend reviewing the privacy policy of any third-party website before submitting personal information to them.
Updates to this Privacy Policy will be published on this page with an updated revision date. We recommend reviewing this policy periodically to stay informed of any changes. PCPrompt is committed to maintaining transparency in all aspects of our operation, from the recovery process itself to how we handle your personal information. If you have any questions about this Privacy Policy or about how your data is handled at PCPrompt, please contact us at WhatsApp +91 9995438806 or email info@pcprompt.in. Our team is available Monday to Saturday, 9:30 AM to 5:00 PM, at our Kochi lab.
