PCPrompt

1. Hardware Condition

Functional Drives: If the drive works and the issue is from accidental deletion, formatting, or viruses, we can usually recover data in about 2 days.
Damaged Drives: If there’s hardware damage, recovery may take longer because repairs are needed before we can extract data.

2. Drive Size

Scanning Time: A 2TB drive can take up to 10 hours to scan, and bigger drives might need several scans, which can extend recovery time.
Cloning: We always clone drives before recovery, which adds an extra day for drives over 500GB. Drives larger than 2 TB could need more time.

3. Availability of Donor Parts

Common vs. Rare Parts: Some drives have easy-to-find parts, while others may need hard-to-locate components, which can slow down recovery.

4. Functionality After Repair

Compatibility Issues: Repaired drives may not work perfectly, which can slow down data extraction. In rare cases, recovery could take up to a month or longer.

1. Problem Complexity:
Data loss from physical damage, severe corruption, or complex setups (like RAID) needs special tools and skills, raising recovery costs.

2. Drive Size and Type:
Larger drives may take longer and require more resources, especially if scanning or cloning is needed, making costs impact the total more than the lost data.

3. Damage Extent:
Drives with serious physical or logical damage need more intensive recovery efforts, often doubling or tripling the initial cost estimate.

4. Multiple Drives:
Data across multiple drives or RAID setups requires advanced techniques, increasing costs due to the process’s complexity.

5. Rate Approval:
We provide a clear cost estimate before starting recovery, ensuring no surprises with charges.

1. Sensitivity to Contamination
Hard drives have delicate internal components, like read/write heads, that can be damaged by dust and contaminants. Any internal work must be done in a controlled environment.

2. Clean Room vs. Clean Hood
While traditional clean rooms are often used, we often use clean hoods—enclosures with HEPA filters that provide superior contamination control and can be more effective than clean rooms, which can be compromised by human activity.

3. When a Clean Environment is Required
A clean environment is essential for certain recovery procedures, such as:

• Replacing read/write heads
• Replacing other internal components

4. Types of Recovery Not Requiring a Clean Room
Not all recovery processes need a clean environment. For example:

• Firmware repairs
• PCB repairs or replacements
• Logical data recovery

Data Return Options:

Use Your Own Device: You can bring your own external hard drive or storage device. Make sure it has enough space for the recovered files.

Buy from Us: We sell new external hard drives at good prices. We’ll transfer your recovered data directly onto the drive.

Download from Our Server: For smaller recoveries (like thumb drives or flash cards), we can upload your files to our secure server for easy downloading whenever you need.

Recovery Costs: Small vs. Large Amounts of Data

At PCPrompt, we frequently get asked about the cost of recovering small vs. large amounts of data. The good news is that recovery costs are generally the same, whether you need a few gigabytes or several terabytes.

Why Costs Don’t Vary:
Our main goal is to access your device and extract the data, regardless of its size. While larger volumes of data may take more time to scan, this is due to machine processing time, not extra labor. The recovery process itself remains the same.

Data Volume and Recovery Time: The amount of data on your device does impact the time it may take to complete the recovery, but not the cost. The time difference is primarily due to the processing time required by our machines rather than the amount of effort required from our engineers.

For instance, a device with 2TB of data may take longer to scan and recover than one with only a few gigabytes, but this extended time is related to the machine’s work, not additional labor.